🔍 Overview #

We’ve streamlined the Redelivery Flag workflow to reduce errors, eliminate ambiguity, and ensure a cleaner delivery recovery process.

Previously, Redelivery Flags could be applied across multiple statuses, which often led to confusion and incorrect status movements. With this update, the entire Redelivery Flag process is now centralized and strictly controlled under a single status.

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✨ What’s New #

🎯 Centralized Redelivery Flag Management #

• The Redelivery Flag can now be managed only when an order is in the “Verify Failed to Deliver” status.
• Redelivery Flag options have been removed from:
  • Failed to Deliver
  • Received at Sorting Warehouse
  • Returned to Sorting Warehouse

This ensures one clear checkpoint for handling failed deliveries.

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⛔ Workflow Validation (Blocking Rule) #

• If an order has an active Redelivery Flag in “Verify Failed to Deliver”:
  • Users cannot move the order to
    “Returned to Sorting Warehouse (Failed to Deliver)”
• 🚨 System Error Message:“This order has redelivery flag.”

This prevents incorrect warehouse routing for redelivery-required orders.

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📅 Mandatory Rescheduling for Flagged Orders #

• To proceed with a flagged order, users must:
  • Select the Reschedule action
  • Choose a new delivery date
• Direct warehouse routing is not allowed for flagged orders.

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🔄 Automatic Flag Removal #

The Redelivery Flag is automatically cleared when:

• ✅ The order is successfully Rescheduled
• 🔙 The status is Reversed from “Verify Failed to Deliver”

Once cleared, the order seamlessly re-enters the normal delivery flow.

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🧭 Updated Workflow Guide #

1. Navigate to orders with status “Verify Failed to Deliver”
2. Identify orders with an active Redelivery Flag
3. ❌ Do not send these orders directly to the Sorting Warehouse
4. Click Reschedule
5. Select a new delivery date and submit
6. ✅ Redelivery Flag is removed and delivery resumes normally

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⚠️ Important Note: Legacy / Edge Cases #

For older orders that:

• Are still in “Failed to Deliver”
• Already have a Redelivery Flag from previous workflows

👉 Follow these steps:

1. Move the order to “Verify Failed to Deliver”
2. Perform the Reschedule action
3. The flag will be cleared and the order normalized

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🌐 Applicability #

This update applies to:

• 🧑‍💼 Staff Portal
• 🛒 Merchant Portal

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✅ This enhancement ensures a clearer, safer, and more consistent redelivery handling process across the system.